Support Services

Customer Service
We provide our customers with the highest quality Hardware and Software. Toll Free System Support 24 Hours a day, 7 days a week, 365 days a year. Our high standards and quality of Support Services has been applauded, and we are one of the few companies in this business that include all Software upgrades at no extra cost to you when you sign up for our Software Support. Program.

Internal Automatic System Backup
Each System is equipped with backup to protect against loss of data. High-Speed Internet is highly recommended for quick support service connections, and remote access.

Installation – With you every step of the way
Proper installation is critical to system success. Fitting our equipment to your location in the most logical arrangement is why we come out to your location to do an onsite assessment.

With over 20 years of installation experience, you are assured that their installation is economical, completed in a timely manner, with minimal interruption to your pizzeria.

Throughout the installation, cables, materials, and equipment are routinely inspected for operability. All tests are performed to the latest industry standards. The installations are designed to assure ease of expansion so you can easily add additional stations as you grow.

As much as possible, we work to meet your schedule with the least impact to your customers. Most installations take just one to two days.

After your installation and training are complete we will "go live" in real time to ensure you have a smooth transition.

Training Programs
Our Training Programs are hands-on demonstrations allowing everyone to learn the PDQ QSR Systems while our trainer challenges them with scenarios. Our manual is so easy to use our customers feel that they don't need one.

Employee Training
Your Employee Training Program targets line employees for instruction on the day-to-day operation of the PDQ QSR System. As part of this training, an Employee training manual and supporting documents are provided to you and your employees.

Manager Training
Our Manager Training Program is designed to enable Store Managers to use the PDQ QSR System to their full advantage. As part of this training, the Manager Training Manual and supporting documents are provided to owners and your Managers.

Software Support & Upgrade Program
For a standard annual fee, you can enroll in our software support and upgrade program. You call us 24 hours a day seven (7) days a week, 365 days a year, on our Toll-Free Customer Support Hotline to request assistance, with no limit on the number of calls. Our Support Group will assist you with identifying and correcting any operational problems. Once the cause is identified an immediate fix can often be downloaded to your system, and it's all done over a recommended High Speed Internet connection.

We provide our customer with software enhancement upgrades as a regular part of our Services and Support offering. At periodic intervals software upgrades will be provided to you.

Hardware Support & Services
We also provide full service hardware maintenance with on-site support. For hardware related problems, our technical support representatives will screen the customer's call and determine what is needed. Hardware Support Services cover parts and labor associated with repairing the problem.

Each Customer is enrolled in our "Hot" Swap Program. Our field service will provide replacement equipment on site, and all of our parts come with a one-year Standard Warranty.